Shipping policy

🚚 Shipping Policy

At Swan Wine Group, we aim to deliver your wines safely, promptly, and with care.

📦 Delivery Areas

We currently ship to addresses within Australia only. For international inquiries, please contact our support team.

⏱ Processing & Dispatch

Orders are typically processed within 1–2 business days. Once dispatched, delivery times vary by location:

• Metro areas: 2–5 business days
• Regional areas: 3–7 business days
• Remote areas: May take longer depending on courier availability

Please note: During peak seasons or promotional events, dispatch times may be slightly extended.

🍷 Packaging & Handling

All wines are packed securely to minimize the risk of breakage. If your order arrives damaged, please refer to our [Refund & Return Policy] and contact us within 48 hours of delivery.

🚛 Shipping Fees

Shipping fees are calculated at checkout based on your location and order size. Free shipping may apply for promotional events or qualifying order values.

📬 Tracking

Once your order is shipped, you will receive a tracking number via email to monitor your delivery status.